1 Purpose, items and retention of personal information
The Website processes only the minimum information needed to receive and answer one-to-one inquiries. It does not use the information for any incompatible purpose without a lawful basis or separate consent.
Personal information processed| Service | Purpose | Required items | Automatically generated items | Retention |
|---|
| 1:1 Inquiry | Verify the inquiry, send it to the selected port contact, reply and handle complaints | Name, company/organization, email address, selected port, subject and inquiry details | IP address, access date and time | 1 year from collection, then destroyed without delay |
If another law requires preservation, the information is retained separately only for the legally required period.
2 Provision of personal information to third parties
When a user selects a port in the inquiry form, the information needed for a response is provided to the responsible local government, port authority or related public agency.
Third-party provision| Recipient | Purpose | Items | Retention |
|---|
Contact for the selected port
Busan, Incheon, Jeju, Yeosu, Sokcho, Pohang, Seosan, Gyeongnam Masan or Saemangeum | Review and answer port-related inquiries | Name, company/organization, email, selected port, subject and inquiry details | Until the inquiry is resolved, unless a law requires longer retention |
Information is otherwise provided only with consent or when permitted by law. Usage data may be processed overseas in connection with the analytics tool described in Section 7.
Open the 1:1 Inquiry page
3 Outsourcing of personal information processing
The Website entrusts the following operations. Contracts require purpose limitation, appropriate security, restrictions on re-outsourcing and supervision.
Processors| Processor | Work entrusted | Retention |
|---|
| KORAIL Tourism Development Co., Ltd. | Website operation support and assistance with forwarding and handling inquiries | Until the service contract ends or the inquiry retention period expires |
| Cafe24 Corp. | Web hosting and storage/operation of servers and databases | Until the hosting contract ends or the applicable retention period expires |
4 Destruction of personal information
Personal information is destroyed without delay when its retention period expires or its purpose has been fulfilled. Information that must be retained by law is stored separately and is not used for another purpose.
Electronic filesPermanently deleted using a method that prevents recovery.
Paper recordsDestroyed by shredding or incineration.
5 Rights of data subjects and how to exercise them
You may request access, correction, deletion, suspension of processing or withdrawal of consent by letter, telephone, email or the inquiry form. We will verify the identity of the requester or authorized representative and respond without delay.
- A legal representative may exercise the rights of a child under 14. The Website does not intentionally collect information from children under 14.
- Proof of authority may be requested when a representative submits a request.
- If a request is restricted by law, the reason and objection procedure will be explained.
6 Security measures
AdministrativeInternal controls, minimum access, staff training and processor supervision
TechnicalAccess control, password protection, access logs, security software and encrypted communication
PhysicalControlled access to systems and secure storage locations
7 Cookies, analytics and opt-out
The Website may use essential session cookies and uses Google Analytics to understand visits and improve the service. The data is not used for personalized advertising.
Analytics processing| Processor | Data | Purpose/method | Overseas processing and retention |
|---|
| Google LLC | Cookie identifier, visit time, pages viewed, referrer, browser/device information and approximate region | Usage statistics and service improvement
Automatically transmitted over the network when visiting | May be processed in the United States and other countries where Google data centers are located; retained according to the Google Analytics administration setting and then deleted |
You may block cookies in your browser or install the Google Analytics Opt-out Browser Add-on. Blocking essential cookies may affect some functions.
8 Privacy officer and complaint handling
For questions, complaints, remedies or privacy-rights requests, contact:
9 Remedies for infringement
You may contact the following Korean agencies for consultation or dispute resolution.
10 Changes to this policy
Changes to this policy will be announced on the Website before they take effect. Material changes affecting users’ rights will be explained clearly and, where required, notified individually.
Effective date: August 26, 2026
Last updated: August 26, 2026
